Welcome to our FAQ page, where we’ve gathered everything you need to know about your products. Explore the answers to your most frequently asked questions.
Product Questions/Troubleshooting?
Portable Bottle Warmer PRO?
How to use the warmer?
Step 1: Turn on the warmer by double pressing the power button and ensure that the device is fully charged to 100%. To check the battery level simply single press the power button for battery display.
Step 2: Pour in the liquid (water, breastmilk, formula etc.) into the warmer and set your desired temperature between (35°-55°C). Display screen will show the current temperature and then it will begin heating to your chosen temperature.
Step 3: Wait until you hear a "beep" which will indicate the liquid temperature is ready to be served to your little one. If the device is not turned off, the warmer will maintain the heat for up to 2 hours depending on the amount of liquid stored.
For breastmilk it is recommended to feed your little one within 2 hours after heating to preserve nutrients.
How many heating cycles?
Heating Cycles Per Full Charge:
0-3 months (Recommended Temperature)
100mls (37°C) can heat up to 10 times
150mls (37°C) can heat up to 8 times
3-6 months (Recommended Temperature)
150-200mls (40°C) can heat up to 5 times.
12 months+ (Recommended Temperature)
250-500mls (40-45°C) can heat up to 3 times.
Please note: Cycle times may vary depending on the volume of liquid. Cold milk/liquids from the fridge may increase heating time.
How long does it take to charge?
It comes with a USB type-C cable + DC adapter to charge your warmer.
For optimal usage, it is recommended to fully charge your warmer to 100% before going out.
How to sterilise the warmer?
Simply add 100- 150mls of water and select 65°C on your warmer to begin sterilisation. Takes approximately 5-10 mins to complete.
Do i need to use the self sterilising function after every heating cycle?
No, the warmer can be sterilised using the self sterilising function once a day whilst charging. If you are using sterile water for heating, for example formula feeding.
For breastmilk/cows milk or any direct milk heating in the warmer. It must be rinsed and cleaned immediately with soap and warm water. Warmer must be sterilised at the end of day while charging.
Does it work with breastmilk & formula?
Yes, our warmer works perfectly with breastmilk, formula, cows milk & any other liquids.
For breastmilk we recommend feeding within 1 hour after heating to preserve the nutrients.
Does it work with Cow's milk?
Yes, our warmer works perfectly with cows milk.
How much liquid does it hold?
It has a capacity of 500mls.
Can it defrost breastmilk?
No, it is not designed for thawing frozen milk.
What is best temperature to selection?
Breast milk - 37°C (Recommended) to preserve nutrients
Formula, water & other liquids - 37°-45°C
Heating tea & coffees - 55°C
My warmer is not turning on?
Try turning on the warmer by double pressing the power button and ensure that the device is fully charged to 100%. To check the battery level simply single press the power button for battery display. If it displays "Lo" charge the warmer and try turning it on again.
Click Here to watch the video on how to turn it on.
How long can I store cold breastmilk?
Our warmer has multi layer thermal insulation which can keep milk cold for approximately 8-10 hours.
How long can I store heated breastmilk in the warmer?
As per health and safety guidelines, once breastmilk has been heated it must be consumed within 2 hours and then disposed of whether or not it has been consumed.
Please Note: Never refrigerate, refreeze, or reheat breastmilk after it's been heated or exposed to room temperature for more than 2 hours. Reheating breastmilk can cause bacteria to grow. If breast milk is exposed to heat beyond 2 hours, it must be disposed of whether or not it has been consumed
Can I just heat water & how long will it keep it warm?
Our warmer has multi layer premium grade insulation, which can keep the water warm for several hours at a desired temperature.
Can I use tap water for formula preparation?
No, it is recommended to use pre-boiled or sterile water for heating at home or whilst travelling.
Why is the lid not opening or leaking?
Please check if the if the lid is unlocked. Press the middle button to unlock it.
If the there is leak from the lid, it is likely the silicone seal ring and/or cap is missing. Both the seals need to be intact to prevent any leaks from the lid.
Please Note: After cleaning/washing the lid, open it and allow it to air dry to prevent any moisture build.
For optimal usage, it is recommended to fully charge your warmer to 100% before going out.
How to sterilise the warmer?
To sterilise the warmer use 30mls of vinegar and turn the warmer on to high heat.
Do i need to sterilise after every heating cycle?
For breastmilk/cows milk or any direct milk heating in the warmer. It must be rinsed and cleaned immediately with soap and warm water. If you out and about whilst travelling, you can use a food safe antibacterial wipe or alcohol wipe to sterilise the heating plate. Warmer must be thoroughly sterilised at the end of the day.
Does it work with breastmilk & formula?
Yes, our warmer works perfectly with breastmilk, formula, cows milk & any other liquids.
For breastmilk we recommend feeding within 2 hours after heating to preserve the nutrients.
Does it work with Cow's milk?
Yes, our warmer works perfectly with cows milk.
Can it defrost breastmilk?
No, it is not designed for thawing frozen milk.
What is best temperature to selection?
Breast milk - 37°C (Recommended) to preserve nutrients
Formula, water & other liquids - 37°- 45°C
Heating tea & coffees - 55°C
My warmer is not turning on?
Ensure that the device is fully charged to 100%. To check the battery level simply single press the power button for battery display. If it displays "Lo" charge the warmer and try turning it on again.
How long can I store heated breastmilk in the warmer?
As per health and safety guidelines, once breastmilk has been heated it must be consumed within 2 hours and then disposed of whether or not it has been consumed.
Please Note: Never refrigerate, refreeze, or reheat breastmilk after it's been heated or exposed to room temperature for more than 2 hours. Reheating breastmilk can cause bacteria to grow. If breast milk is exposed to heat beyond 2 hours, it must be disposed of whether or not it has been consumed
Can I just heat water & how long will it keep it warm?
Our warmer can keep the water warm for several hours at a desired temperature.
Can I use tap water for formula preparation?
No, it is recommended to use pre-boiled or sterile water for heating at home or whilst travelling.
Why is my warmer leaking?
If the there is leak, it is likely the warmer silicone seal ring or the adapter ring is missing. Both the seal rings need to be intact to prevent any leaks.
What is the E1 error?
An E1 error will occur if you turn on the warmer and there is no liquid touching the heating plate. The plate senses there is no water and stops for safety reasons and will read the error E1.
Yes, our warmer is airplane compliant and can taken on the plane.
Breast Pump 2.0?
Which size flange do i need?
Our breast pump comes with a standard 24mm shield, 19mm & 21mm flanges.
Click Here to refer to our sizing chart for more information to find your correct flange and insert size. Sizing on a wearable pump can be different to traditional pumps.
Please Note: It is important to measure your size before purchasing as having the right size will make a huge difference on comfort and milk output.
Silicone parts need to be charged fairly regularly. On average you should change the valves every 4-5 weeks. Diaphragm every 6-8 weeks. The Flange & Flange Inserts every 5 months. This is due to wear and tear/deterioration of the materials.
How to clean/sterilise the breast pump?
All silicone/plastic parts of the breast pump are detachable for more thorough cleaning.
Simply use soap and warm water to gently clean the parts that comes in contact with milk. Ensure that all parts are dry before using.
Sterilising: Boil in hot water for no more than 5 minutes. Steam sterilising for no more than 30 seconds. UV Sterilising method.
We do not recommend boiling on the stove or chemical sterilisation methods.
Please Note: After cleaning/sterilising allow all parts to air dry to prevent moisture build up.
How much liquid can the pump hold?
Holds up to 210mls.
What is the suction power?
Our breast pump PRO has a maximum suction power of up to 320mmHg, which is similar to hospital grade pumps.
Suction levels can be adjusted to desired level of comfort.
How to charge breast pump?
It comes with a USB type-C cable to charge your breast pump. It takes 2 hours to fully charge from being completely out of battery.
For optimal usage, it is recommended to fully charge your breast pump to 100% before going out.
My breast pump is not turning on?
Ensure that the device is fully charged to 100%. To check the battery level simply single press the power button for battery display. If it displays "Lo" charge the warmer and try turning it on again.
Can I bend forward while pumping?
You can bend forward slightly (around 45°) is fine. However, doing a full forward bend may cause some leakage due to the design of the breast pump.
Why is my breast pump leaking?
It is important to ensure that your flange and all parts are tightly closed all the way around before using. When parts are not completely dry before assembly it may cause the silicone edge to not snap in place, in turn, causing a leak.
Heat sterilizing, or placing parts in dishwashers and microwaves are not recommended and may cause your silicone to warp out of shape, which may also cause leakage when pumping.
Leaning back too much whilst pumping, causes the milk to fall back rather that into the collection cup. It may also be caused by damage to your valve. If there is a tear or the split has opened too much, this will allow for milk to travel back up rather than enter into the cup.
To avoid the bottom of your collection cup getting caught on your bra it is recommended to tilt forward 45 degrees and slowly pull out the pump after your session. Try to give yourself as much space, by either unclipping an extender or clip to take out the pump.
I can’t explain the comfort this monitor gives me while traveling. We used it on a trip to New Zealand, and being able to glance at my phone and see my baby sleeping safely in a new environment meant everything. Setup was instant. Worth every dollar.
I needed an alarm clock and a humidifier for my room. This clock does it all! I can even add in some essential oils and listen to my meditation music. The night light is pleasant.
After using clunky monitors at home, this one felt like a dream on the road. We used it during a family wedding weekend, saved us from running back and forth to check on our bub.
I'm a single dad. I have a 7 month old daughter and this thing is incredibly well made. I bought it to take her hiking with me. It has a protective back Incase branches or anything hit, no risk of falling out even in the roughest environments. I've carried her for hours without ANY back pain! It's so comfortable for her that she falls asleep within 20 minutes of being in it. Highly highly recommend.
This pump honestly pumps 6 times more milk than my other brand. It is very comfortable and attaches well. Silicone is very soft, and the whole component cleans easily.
We just returned from a month long trip overseas and this monitor was our MVP. It worked in cabins, hotels, and even our campervan. Can’t recommend it enough to parents who are travelling.
It is compact and easy to tote around in the diaper bag or stash at home. But the real magic happens with its adjustable suction power. Whether it's my little girl's tiny nose or my son's stubborn congestion, this thing gets the job done, no sweat.
