If you change your mind within 60 days of receiving your order, you can return it for a refund or exchange, subject to the following conditions:
Change of Mind/Exchange Returns
- Items must be returned unused, in original packaging, and in re-sellable condition.
- Returns that are missing packaging, accessories, or show signs of use may be declined or may incur a restocking fee.
- Return shipping fee for any exchanges or change of mind returns is the responsibility of the customer. There is a $10 repacking fee on all items with a change of mind or exchanges.
- There is a $10 non refundable payments processing fee for all orders purchased via AFTERPAY.
- Goods will not be accepted for returns after 60 days from the date of purchase or cannot be resold as brand new.
- Under the Australian Consumer Law, it is at our discretion to accept or reject the request for the reasons of change of mind, wrong items ordered or no longer required.
Warranty for Faulty or Damaged Items
- If your item is faulty or damaged, we will provide free repairs or replacement parts in accordance with the Australian Consumer Law for minor failures that can be repaired.
- Under the Australian Consumer Law refunds can be given within the 1 year warranty period in circumstances of major failure or product is unsafe or cannot be repaired.
- Refunds are not eligible for error or faults caused by human error or discovered the fault after a reasonable amount of time and the product's nature is such that it is simply showing normal wear and tear.
- We will cover return shipping costs for goods that are faulty for repairs or refund, once assessed.
- Under the Australian Consumer Law, it is at our discretion to accept or reject the refund or repair requests.
Please note warranty is not covered for issues upon inspection for Portable Bottle Warmers.
Our warranty does not cover general wear and tear of items such as lids, adapters, replacement parts or dents/scratches/damages caused by human error.
-Water damage/oxidation inside the battery and motherboard due to cleaning.
-Damaged motherboard/battery due to using incorrect DC adapter and cable or overcharging of the device.
-Any water damage to the battery components.
How to Return
- Contact our team at info@babysluxurylane.com within 30 days of delivery.
- Provide your order number and a brief explanation of the return.
- We will send you return instructions.
- Items sent back to us without first requesting a return will not be accepted.
Upon satisfactory refund claim after receiving and inspecting your returned item, refunds are processed back to your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process the refund into your account.
Limitation of Liability
You are not entitled to recover damages from us. Baby's Luxury Lane is not liable for any indirect, incidental, consequential or special loss or damage arising from the use of our products or under this agreement, including but not limited to:
- Loss of profits
- Loss of business or opportunity
- Loss of use
- Damage to reputation
- Consequential or incidental damages
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot be excluded by law.
